Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more than 21 million copies. To have a massively successful business, you need raving fans. Newer audio books include the one minute entrepreneur and go team take your team to the next level. Just having satisfied customers isnt good enough anymore. Leadership by the book is an exceptional audiobook, brimming with insights, tools, and tactics for becoming a successful leader. A revolutionary approach to customer service by ken blanchard, sheldon bowles, et al. My quick story talks about an individual that was not interested in what. The book of revelation niv audio holy bible high quality and best speed. Raving fans cd audio cd audio cd by kenneth blanchard. Sheldon bowles and ken blanchards raving fans, is written in the parable style of gung ho. Ken blanchard is the founder and chairman of the ken blanchard companies.
His one minute manager series has sold over thirteen million copies and been translated into more than 25 languages. To have a successful business, you dont want satisfied customersyou want raving fans. Get this book free when you sign up for a 30day trial. The simple truths of service audiobook by ken blanchard. Raving fans, in a nutshell, is the advice given to a new area manager on his first day in an extraordinary business book that will help everyone. This book uses a narrative, thirdperson format to show the reader the benefits of employing the mindset of businesses with raving fans. Listen to raving fans by sheldon bowles, kenneth blanchard. Download link raving fans free audio books downloads. We live by the book raving fans by ken blanchard and sheldon bowles, which has taught us to strive for raving fans customer service. How to create raving fan customers ken blanchard books. He is the author of a dozen bestselling books including the blockbuster international bestseller the one minute manager and the giant business bestsellers whale done. He has also written or coauthored numerous other books, including gung ho. Blanchard then turns to your customer, extending his breakthrough work on delivering legendary service, creating raving fans, and developing a true customer mania. The storytellers secret from ted speakers to business legends audiobook.
Spend a minute with ken blanchard, coauthor of the bestselling business book, the one minute manager. Raving fans by sheldon bowles, kenneth blanchard audio. Three simple ways to implement raving fans customer. Tho only drawback to the audiobook was one of the actors voices. He has coauthored 60 books, including raving fans and gung ho. Signin to download and listen to this audiobook today. Our belief is that you dont want to simply satisfy your customers.
Ken blanchard s phenomenal best sellers, such as the one minute manager and raving fans, have made him a globally recognized business legend. I wrote a book with the title raving fans along with sheldon bowles from winnipeg, canada. About the author ken blanchard is chairman of the board of blanchard training and development, inc. It uses a brilliantly simple and charming story to teach how to.
It uses a brilliantly simple and charming story to teach how to define a service vision, learn what a customer really wants, institute effective systems, and make stunning customer service a competitive advantagenot just another flavor of the month program. One minute sales person audio book spencer johnson with. About the author ken blanchard is chairman of the board of blanchard. One minute sales person audio book spencer johnson with larry wilson duration. Written in the parable format of ken blanchard s bestselling the one minute manager and raving fans. Ken blanchard is chief spiritual officer and chairman of the board of the ken blanchard companies, a worldwide training and development firm. Book club genres all book club genres sorting by relevance book lists. Raving fans is a parablestyle story that teaches how to define a vision, learn what the customer really wants, and deliver effective systems that turn customers into raving and spending fans. Grounded in one of ken and sheldons new acronyms, p. Leadership by the book audiobook by phil hodges, ken. Wed love you to buy this book, and hope you find this page convenient in locating a place of purchase. Written by ken blanchard, renee broadwell, audiobook narrated by natalie hoyt, jeff hoyt.
Booktopia has raving fans cd audio cd by kenneth blanchard. Ken blanchard, one of the most influential leadership experts in the world, is the coauthor of the iconic bestseller, the one minute manager, and more than 60 other books whose combined sales total more. Click download or read online button to get raving fans book now. The story is of an area manager with a rotten service problem and charlie, his golfplaying good fairy, who teaches him how to turn customers into raving fans. This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book. With a new foreword by ken blanchard a straightforward and snappy guide to. Buy a discounted audible edition of raving fans cd audio cd from australias leading. Raving fans is written by ken blanchard and sheldon bowles, whose books have sold more than 12 million copies in twentyfive languages. A revolutionary approach to customer service blanchard, kenneth, bowles. Sheldon bowles and ken blanchard s raving fans are written in the parable style of gung ho. Online shopping from a great selection at books store.
His books have combined sales of more than 18 million copies in more than 25 languages. I rolled my eyes the first couple pages in when i realized the whole book was going to employ ive been reading a lot of fiction lately, so i decided to pepper in a business book. Ian pratt the book raving fans is, in my opinion, an essential read for anyone working in the field of customer service, however if you are, or aspire to be, a senior manager in a customer service environment then it is more than an essential read, it is also a book. The nameless protagonist of this slender motivational parable originally published in 1984 suffers from the existential predicament of the salesman. Nate streeter owner streetsmart marketing steve lundgren chief creative. Raving fans revolutionary approach to customer service the. Your customers are only satisfied because their expectations are so low and because no one else is doing better. The ultimate guide to record, produce, and launch your podcast and build raving fans.
This, in a nutshell, is the advice given to a new area manager on his first dayin an extraordinary business book that will help everyone, in every kind of. Raving fans by kenneth blanchard, sheldon bowles, read by rick adamson, kate borges, john mollard. Jason lipoff dmd board certified pediatric dentist. Other popular books include to raving fans, gung ho. Sheldon bowles and ken blanchard s raving fans, is written in the parable style of gung ho. Raving fans ken blanchard hardcover harpercollins publishers.
This is an audiobook audio cd and does not include actual book. If you really want a booming business, you have to create raving fans. Ken blanchard, phd, is one of the most influential leadership experts in the world. Ken blanchard does a great job of explaining what it might look like if everyone did just what they were hired to do. Search results for raving fans sorted by relevance. His groundbreaking works have been translated into more than 42 languages and in 2005 he was inducted into amazons hall of fame as one of the top 25 bestselling. Blanchard, 1993, morrow edition, in english 1st ed. It uses a brilliantly simple and charming story to teach how to define a service. Now, he has joined with noted business author steve gottry. This book by ken blanchard and sheldon bowles presents a simple but powerful 3part framework to help you to deliver amazing customer service and achieve outstanding bottomline results.
Raving fans includes startling tips and innovative techniques that can help anyone create a revolution in any workplaceand turn their customers into raving, spending fans. Raving fans by kenneth blanchard, sheldon bowles, read by rick. Servant leadership in action audiobook by ken blanchard. Sleeping music 247, deep sleep music, meditation, sleep therapy, insomnia, study, spa, sleep yellow brick cinema relaxing music 3,416 watching live now. In this raving fans summary, well briefly outline the 3 secrets of creating raving fans.24 356 1495 656 1289 1160 513 1519 279 737 1377 1118 1281 1258 214 726 826 992 1203 940 1082 30 867 1480 1215 277 626 969 171 721 732 1326 493 1380